Last updated: 16-Oct-2023
This Cancellation and Refund Policy applies to all online courses and services provided by Website of Sajith M S through www.iammssajith.com (the “Service”). Please read this policy carefully to understand our cancellation and refund procedures.
Cancellation of Courses
Cancellation by the User
Users have the right to cancel a course purchase under the following conditions:
- Eligibility for Cancellation: Courses with a fee of ₹5000 or more are eligible for cancellation.
- Cancellation Period: Cancellation requests must be made within 3 days from the date of purchase.
Cancellation by Sajith M S
We reserve the right to cancel a course purchase under the following circumstances:
- Technical Issues: In the event of unexpected technical issues or service unavailability.
- User Violations: If a user violates our Terms of Service or any applicable laws and regulations.
- Fraudulent Activities: If a user engages in fraudulent or malicious activities.
Refund Policy
Eligibility for Refunds
Refunds for course purchases may be granted under the following conditions:
- Cancellation Eligibility: Courses with a fee of ₹500 or more are eligible for a refund.
- Refund Period: Refund requests must be made within 3 days from the date of purchase.
- Change of Course: Instead of a cash refund, we offer the option to change to a different course of equal or lesser value.
Non-Refundable Items
The following items are generally non-refundable:
- Courses under ₹500: Course fees under ₹500 are not refundable.
- 3 Days After Purchase: Refunds are not available for courses if the refund request is made more than 3 days after the date of purchase.
- Downloaded Resources: If all downloadable course resources are accessed or downloaded within the first 3 days, no refund will be processed.
Refund Process
To request a refund or course change, please contact us through the provided contact information on our Customer Support page. Please include the following information in your refund or change request:
- Your name and contact information.
- Course details for which you are seeking a refund or change.
- The reason for the refund or change request.
Our customer support team will review your request and process refunds or course changes, where applicable, in accordance with this policy.
Refund Timing
Refunds will typically be processed within 10-20 business days. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
Contact Us
If you have any questions or require further assistance regarding our Cancellation & Refund Policy, please contact us at iammssajith@gmail.com.
